23 days ago
29 Mar 00:00
Call Center Representative
Job Id: 6600
Are you looking for a great opportunity with an established and growing company in the Lowell, MA area? Secure electrical distribution company is seeking a Call Center Representative to handle high-volume inbound/outbound calls. If you are seeking a challenging, fast paced opportunity you are encouraged to apply.
Call Center representative handles high volume call center activity including inbound/outbound calls. Work to resolve sometimes complex customer issues in a timely and courtesy manner.
Essential Responsibilities and Duties:
• Optimize call center environment inbound/outbound calls
• Work within high performing customer driven setting.
• Dispatch and schedule service technicians.
• Respond quickly, efficiently and with high customer service to inquires/questions.
• Ability to handle high customer call volume.
• Process orders, schedule technicians, provide accurate/timely information
• Ability to interact with customers and internal employees in providing high-level customer service.
• Previous customer service preferred
• High school diploma or equivalent
• Medical insurance paid by company
• Comprehensive retirement (401K) matching
• Paid Time Off
Ask for Michele
Ajulia Executive Search is an Executive Search Firm specializing in retained searches in multiple sectors, including Manufacturing, Finance, IT, Legal, and Pharmaceutical. We have a nationwide client base and offer services in temporary and direct hire placements.