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Customer Service Representative

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Customer Service Representative

  • Location:

    Harrington Park, New Jersey

  • Sector:

  • Job type:

    Direct Hire

  • Contact email:

    Ashley Edwards

  • Job ref:

    8849

  • Published:

    20 days ago

  • Expiry date:

    2021-01-06

Customer Service Representative

Harrington Park, NJ

Job Id: 8849

 

Are you looking to make a career change to a professional and stable company? This exciting opportunity offers a competitive salary plus an excellent benefits package including medical, dental and vision insurance as well as PTO. Does this position match your future career goals? Then this opportunity could be the right fit for you!

 

RESPONSIBILITIES:

  • Working closely with Sales.
  • Processing and following up on customer orders.
  • Processing sample, product documentation, and other requests.
  • Escalating customer inquiries, complaints, and issues to the Customer Service Manager.
  • Communicating with all customers by telephone, fax, and email.
  • Maintaining timely records of correspondence and discussions with customers.
  • Preparing invoices and shipping documents.
  • Checking shipping orders to ensure accuracy regarding quantity.
  • Maintaining knowledge of various freight carriers, shipping terminology and logistical requirements
  • Prioritizing and processing shipments
  • Providing daily backup support for team members.

 

QUALIFICATIONS:

  • Customer service experience
  • Shipping experience
  • Knowledge of Flavor and Fragrance industry a plus, but not required.
  • Knowledge of Sage/ Inform Systems, a plus
  • Knowledge of Microsoft Office Suite (Proficiency in Microsoft Word, Excel, and Outlook)
  • College degree a plus.

 

BENEFITS:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401K
  • Direct Hire
  • PTO

 


Ask for: Ashley

ashley@ajuliaexecutivesearch.com

Ajulia Executive Search is a New Jersey based Executive Search Firm specializing in retained searches in multiple sectors, including Manufacturing, Finance, IT, Legal, and Pharmaceutical. We have a nationwide client base and offer services in temporary and direct hire placements.


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