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Director of Real Estate Operations

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Director of Real Estate Operations

  • Location:

    Norfolk, Virginia

  • Sector:


  • Job type:

    Direct Hire

  • Contact email:

    Ashley Edwards

  • Job ref:


  • Published:

    27 days ago

  • Expiry date:


Director of Real Estate Operations

Full Time

Norfolk, VA

Job Id: 8659


Are you looking to make a career change to a professional and stable company? This exciting opportunity offers a competitive salary plus an excellent benefits package including medical, dental and vision insurance as well as PTO. Does this position match your future career goals? Then this opportunity could be the right fit for you!



  • Responsible for quarterly and annual audits by CLA, Bankers Advisory and NCUA
  • Responsible for the administration of the Questsoft, FICS and Encompass software programs
  • Must complete maintenance of the Real Estate and Compliance policies and guidelines for the enterprise
  • Filing the quarterly MERS attestation and annual CRMS testing and filing annual Freddie Mac and Fannie Mae certification/renewals
  • Responsible for the coordination of workout loans
  • Overseeing HMDA LAR filing including scrub of HMDA data, HMDA accuracy and timeliness of filing
  • Must manually update rate changes for HELOC servicing
  • Must review processes for inefficiencies and redundancy
  • Responsible for regularly analyzing lending results and make recommendations to adjust process and/or product changes to ensure the credit union remains competitive in mortgage lending; and, continuously evaluates staffing levels to facilitate the efficient and accurate processing of all mortgage loans to ensure continued success of our programs
  • Achieving production goals for both 1st and equity mortgages
  • Reporting, monitor, and improve member satisfaction of the mortgage loan process as well as managing, developing and mentoring mortgage lending operations teams
  • Managing daily relationship with 3rd party fulfillment provider and ensuring adherence with process and workflow
  • Must obtain and maintain FNMA/FHLMC seller designation and administration
  • Responsible for maintaining CFCU’s compliance with S.A.F.E. Act and all its requirements.
  • Responsible for keeping up to date on regulatory and guideline changes in the mortgage industry
  • Overseeing maintenance of custodial accounts and investor reports for the credit union as well as overseeing funding advice and wire protocols ensuring the credit union is protected and revenues and expenses are accurately reflected in proceeds from sale of loans



  • Bachelor’s degree or equivalent experience
  • Minimum of 7 years of demonstrated progression in mortgage operations and other job-related experience and a minimum of 5 years supervisory experience
  • Must have NMLS number or be able to obtain NMLS
  • Must have knowledge of mortgage program guidelines for credit union approved mortgage loan products
  • Knowledgeable in mortgage lending software (Encompass & Desktop Underwriter)
  • Strong business/product development skills



  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401K
  • Direct Hire
  • PTO


Ask for: Ashley

Ajulia Executive Search is a New Jersey based Executive Search Firm specializing in retained searches in multiple sectors, including Manufacturing, Finance, IT, Legal, and Pharmaceutical. We have a nationwide client base and offer services in temporary and direct hire placements.