Franklin Township, New Jersey
19 days ago
Salon Ecommerce Representative
Franklin Township, NJ
Job Id: 9900
Are you looking to make a career change to a professional and stable company? This exciting opportunity offers a competitive salary plus an excellent benefits package including medical, dental and vision insurance as well as PTO. Does this position match your future career goals? Then this opportunity could be the right fit for you.
- Providing knowledgeable answers to customers’ phone and e-mail inquiries regarding products and brand.
- Assisting clients with online orders
- Dealing with orders in the back office and collaborate with logistics
- Following-up on orders and liaising with customers, retail, repair services, buyers, etc
- Following-up on customer requests to make sure the brand provides the highest level of customer service.
- Managing ongoing customer relationships by using CRM tools
- Developing collaborative and positive working relationships with staff at boutiques
- Assisting customers with after-sales service concerns
- Acting as primary contact for customer inquiries about our products and brand.
- Communicating our company policies to client in a concise manner
- Maintaining and updating regular client correspondence
- Minimum of 2 years’ experience in customer service, preferably in fashion or retail.
- Strong Ecommerce background
- Must be a sales-oriented person.
- Quick learner with the ability to absorb extensive information on our brand's history, product offerings and communications/advertising program
- Outstanding written and verbal communication skills, great phone etiquette and elevated speech
- Proactive personality and self-motivator
- Demonstrates initiative with the ability to multi-task and detail oriented in a fast-paced environment
- Proven to be organized, methodical, rigorous
- Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly
- Team player able to develop great relations with co-workers
- Second language a plus (Spanish)
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Contract to Hire
Ask for: Ashley
Ajulia Executive Search is a New Jersey based Executive Search Firm specializing in retained searches in multiple sectors, including Manufacturing, Finance, IT, Legal, and Pharmaceutical. We have a nationwide client base and offer services in temporary and direct hire placements.