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Senior Vice President & Consumer Direct Mortgage Operations Manager

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Senior Vice President & Consumer Direct Mortgage Operations Manager

  • Location:


  • Sector:

  • Job type:

    Direct Hire

  • Contact email:

    Kevin Gutgarts

  • Job ref:


  • Published:

    5 days ago

  • Expiry date:


Senior Vice President & Consumer Direct Mortgage Operations Manager

Phoenix, Arizona

Job Id: 13015


If you are looking to make a career change to a cutting-edge and rapidly growing company in the finance industry, this opportunity could be exactly what you are looking for. This amazing opportunity that offers a competitive salary plus a benefits package that includes medical insurance, dental insurance, vision insurance, and paid PTO. Does this job opportunity seem like a good fit for you? If so, then this job could be match for you.



  • Manages the day-to-day consumer direct operations functions.
  • Supervises teams of underwriting, processing, intake, and closing functions.
  • Works directly with Consumer Direct Sales to ensure seamless process and service-oriented delivery to borrowers.
  • Recruiting, selecting, orientating, training, and assisting staff; address productivity needs and develop personal growth opportunities for team members.
  • Maintain high customer service levels/standards.
  • Address and resolve all issues that escalate from the staff and/or broker partners. 
  • Communicate and manage job expectations, planning, monitoring, and appraising performance.
  • Develop, evaluate, and update processes for assigned area(s) as needed.
  • Provide recommendations to senior management regarding opportunities to increase efficiencies/productivity and implement change. Identify trends through reporting.
  • Develop forecasting and capacity models to drive business decisions.
  • Maintain current working knowledge of Loan Simple’s procedures and mortgage lending guidelines.



  • 10+ years of Mortgage Operations experience
  • 5+ years of Management experience overseeing multiple functions in a fast-paced environment
  • 5+ years of Consumer Direct/Retail experience
  • Encompass experience required
  • Detail and task oriented, able to execute tasks well and on time in a fast-paced environment
  • Strong knowledge in computer systems including Microsoft Office
  • Knowledgeable of all loan types including Conventional, FHA, VA, USDA, and Jumbo lending guidelines
  • Broad-based knowledge of the mortgage industry, including detailed knowledge of mortgage lending guidelines and regulations (RESPA, REG B, HMDA, FHA, VA, Conventional, DPA's and other products offered)
  • Ability to problem-solve develop effective and constructive solutions to challenges and obstacles
  • Ability to interface with other departments to resolve issues when needed
  • Consistently produce accurate work in both individual and team settings; ability to maintain a customer focus
  • Ability to inspire, motivate, empower, and support staff
  • Excellent oral, written, and interpersonal communication skills
  • Background check and drug screening



  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Direct Hire
  • Paid time off (PTO)
  • 401K
  • Bonus Pay


Ask for: Kevin Gutgarts

Ajulia Executive Search is a New Jersey based Executive Search Firm specializing in retained searches in multiple sectors, including Manufacturing, Finance, IT, Legal, and Pharmaceutical. We have a nationwide client base and offer services in temporary and direct hire placements.